Customer Support

Whether you have a support question, need technical assistance, or would like additional help with your ER account, we are here for you. Reach out to us any time from 6:30am-5:00pm PST, Monday-Friday. Use the Contact Support button below to log into our Support Center and access our Knowledge Base or Community Forum. You can also access the Support ticket form and our chat feature to speak to a Support Tech during business hours. Or give us a call at 1 (844) 253-9337 or email If you need to report a System or CAD outage after hours, please submit a ticket and select Priority 1, or call 1 (844) 752-6066 and select option 9.

*Please note* – the after-hours phone line is for reporting System/CAD outages only.

Contact Support

Billing Inquiries

Our finance department is available to help with any billing questions at or by phone at 1 (844) 752-6066 Option 4. You can also learn about how to pay your bill in this article.

Anything Else?

If none of the above fits the bill, that’s OK! You can always call 1 (844) 752-6066 for any other questions you have for us and we will direct you to the right person.

Our Address

Emergency Reporting
2200 Rimland Dr., Suite 305
Bellingham, WA 98226

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