How can we help?

For existing customer and technical support related to an existing Emergency Reporting account, please use one of the contact options.

For all other inquiries, you can reach us at the phone number or address below.

Monday-Friday: 6:30am - 5:00pm PST

(360) 715-2489




Emergency Reporting
2200 Rimland Dr., Suite 305
Bellingham, WA 98226

Customer Support

Whether you have a support question, need technical assistance, or would like additional help with your Emergency Reporting account, we are here for you. Contact our support team below by submitting a help desk ticket, calling, or emailing.

Report System / CAD Outages

For CAD outages, please start by checking with your 911 Com provider to see if the issue is on their end. If they are not experiencing issues then please submit a “critical” business impact support ticket for any CAD or system outages, or call (360) 715-2489.



Additional Support Options

Our support team is the best in the industry because we care. In addition to the customer support Emergency Reporting provides over the phone and email, we also offer these additional resources.

New Customers. For a Demo, Free Trial or Price Quote

Select your state to get in touch with your regional sales representative

Feel free to contact your region’s sales representative directly by phone or email. You can also submit an online form to request a quote, demo, or free trial.

Start typing and press Enter to search