How can we help?
Emergency Reporting is now part of ESO. For existing customer and technical support related to an existing Emergency Reporting account, please use one of the contact options below:
Customer Support
Whether you have a support question, need technical assistance, or would like additional help with your Emergency Reporting account, we are here for you. Contact our support team below by submitting a help desk ticket, calling, or emailing.
Report System / CAD Outages
For CAD outages, please start by checking with your 911 Com provider to see if the issue is on their end. If they are not experiencing issues then please submit a “critical” business impact support ticket for any CAD or system outages, or call 866-766-9471.
Sales
Billing
Additional Support Options
Our support team is the best in the industry because we care. In addition to the customer support Emergency Reporting provides over the phone and email, we also offer these additional resources.
