Emergency Reporting is now part of ESO. To learn more about how ESO is using the power of data to improve community health and safety, click here.

More than 750,000 agency personnel around the globe are served by Emergency Reporting (ER), the easiest-to-use, most reliable and cost-efficient Fire & EMS reporting and records management solution in the industry. Our secure cloud-based records management system (RMS) is used by over 7,000 career and volunteer agencies, from small rural departments to large U.S. Department of Defense agencies. In fact, we serve more than 175 DoD entities and military installations worldwide, including the U.S. Marine Corps, Army, Navy, Air Force, and Coast Guard, NASA, DOE, VA, and ARFF.

Emergency Reporting software equips Fire and EMS agencies with powerful tools for data reporting and station management. These tools can be accessed from any web-connected device, with no special workstations required, unlimited user licenses, and full technical support. ER offers a variety of packages with completely customizable modules and plenty of add-on products to meet the needs of agencies of all sizes. Keep reading to learn more about the benefits of ER.

Benefits of Emergency Reporting RMS

Here are some of the many benefits that Emergency Reporting users enjoy:

  • Fastest, easiest incident reporting on the market
  • Unlimited concurrent users
  • Secure cloud-based access anywhere, any time
  • Integrated NFIRS/NEMSIS reporting
  • #1 customer support – Unparalleled U.S.-based phone support
  • Experienced staff with a combined 496 years of fire and EMS service expertise
  • An ecosystem of powerful API interfaces with our partners
  • Add-on options including Rover notification and response app, CAD Interface, Google Maps Integration, and more.
  • 99.9% uptime and reliability

Ready to check out these benefits for yourself? Get your free trial of ER today:

Hear What Others are Saying About ER

Check out some news reports (here and here) or some in-depth case studies (below) featuring departments who are successfully using the ER system. In addition, you can see how ER compares to other Fire & EMS software using our handy comparison checklist, and see what a quality RMS should provide for your department using our Fire and EMS Software Buyer’s Guide.

Check out the video on the right to get an inside look into how Golden Fire Department in Golden, Colorado is using Emergency Reporting Records Management and Reporting Software to improve efficiency and community safety.

How Fire/EMS Software Streamlined Operations for King County International Airport – Boeing Field ARFF Unit

Emergency Reporting Case Study: How an Arkansas Fire Department Lowered Their ISO Rating Using ER Software

ER Helps Volunteer Fire Agencies: Customer Spotlight on Lower Merion Fire Dept. in Ardmore, PA

Choosing the Best Fire & EMS Software for Your Agency

Finding the best Records Management System for your fire department can be a challenging and time-consuming task, but we’re here to help make things a little easier. Check out these resources to assist you in the process of making an informed decision that’s right for your agency:

Compare Emergency Reporting with Your Current Software


Fire & EMS Software – 2021 Buyers Guide


Building a Business Case for Cloud-based RMS

Looking for ePCR software only? Check out this post on the ER Blog: “Are You Paying for More Than Your Department Really Needs for EMS Reporting Software?”

Getting Started is Easy

New Emergency Reporting customers are guided through the account activation and setup process by our team of implementation and training staff. To get you up and running as quickly as possible, a member of our implementation team will contact you to welcome you aboard and to discuss what we’ll need to get you started, beginning with NFIRS data and occupancies.

Once we’ve got your data imported, your account is created and configured with a few default settings, and a login and password are sent to you.

To help you make the most of the system, we offer a free two-hour training session to new customers within the first 60 days of activation. Our training staff are all active or retired firefighters who were once Emergency Reporting users, so they are uniquely qualified to help guide you through the system and make sure you feel comfortable with your account.

If you’d like to take a deep dive into the Emergency Reporting system and see it in action, join us for a LIVE demo webinar at the link below:


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