Emergency Reporting is now part of ESO. Emergency Reporting by ESO offers the following training resources.

On-site Training
We come to you! Training on your terms on your turf.

Live Online Training Sessions
Convenient, affordable training for administrators, leaders, crew members – anyone who wants to receive training.

Free system training videos you can access anytime.

Emergency Reporting Trainers
Our trainers get it because they’ve been in your shoes.

Training & Learning Center

ER offers both in-person and online training opportunities to help you master our system.

We currently offer online training and regional in-person training fit to meet the needs of the most demanding departments.

Online Training Academy

Our Online Training Academy is designed to walk you through everything from the basic functions that our system offers, to in-depth admin configuration. With basic and advanced sessions, you can sign your team up for the class that meets your needs. Best of all, classes can be taken in the comfort of your station, home, car … whatever you prefer.

On-site Training

Tailored workshops are a great option for any department wanting to get more out of the system. A member of the Emergency Reporting training staff can work with your department to put together a customized training program. Our trainers are all current or retired firefighters, so they know how to make Emergency Reporting work best for your department. Whether your agency needs a refresher on system basics, or in-depth training on specific modules and advanced features, our training team is there the help.

Prices vary based on number of attendees and location. For more information, or to schedule an onsite training event for your department, contact the training team.

Contact Us

Live Online Training Sessions

Online training is an affordable and convenient way to get additional training on the Emergency Reporting system. Online training sessions are flexible; they can run for a few hours on a single day, or over several days depending on your department’s needs. Our regional trainers will work with you to customize a program that covers the parts of the system you want to learn more about.

Online training starts at $125/hr. For more information, contact our training team at [email protected].

We conduct online classes through the GoToMeeting platform. In these sessions we address your department’s specific records management needs in real-time. We will access your account live and provide the information most relevant to you. Contact us for more information or to set up online training for your department.

Learn More or Schedule Online Training

Live Online Training at Emergency Reporting


Webinars On-Demand

Didn’t make a session that you wanted to attend? Want someone else from your station to watch a certain webinar? Visit our Webinar Archives on the Emergency Reporting Knowledge Base.

Check out some of our most popular topics (Requires ER Support Login):

Have an idea of a topic you’d like to see us train on? We’re all ears. Drop us a line at [email protected] with your webinar topic suggestion.

Our Most Viewed Webinar:

Emergency Reporting Trainers

All Emergency Reporting Trainers are active or recently retired public safety professionals with over 200 years of combined Fire and EMS experience. Before they were Emergency Reporting trainers, they were Emergency Reporting customers. Our trainers fully understand your needs because, like you, they have spent years answering the call for help. Now they are ready to help you get the most out of Emergency Reporting.

Training Staff

All Emergency Reporting trainers are active or recently retired firefighters – Click on any of their photos to learn more about their public safety experience.

  • Chris Ekstrom Regional Trainer / Subject Matter Expert
  • James Angerett
    James Angerett Regional Trainer / Subject Matter Expert
  • Mark Wolf Lead International Trainer / Subject Matter Expert
  • Michael Bazzoni Regional Trainer / Subject Matter Expert
  • Michael Fabian
    Michael Fabian Regional Trainer / Subject Matter Expert

Start typing and press Enter to search