At Emergency Reporting, we take pride in the fact that many of our employees have worked or are currently working in the Fire/EMS service. Company-wide, our employees have over 496 years of service in Fire or EMS.
One of our most recent hires, James Angerett, has served as a DoD firefighter for the last 29 years (four years active duty in the USAF and the remaining 25 as a DoD civilian). He worked his way up from a volunteer firefighter (starting at age 16) to Station Captain. After retiring from the fire service in December, he was recently hired as a Regional Trainer at Emergency Reporting.
James offers some valuable insight on using Emergency Reporting EMS & Fire software, based on his own personal experience with the records management system. Here’s our Q&A interview with James:
ER: Why Did You Decide to Become a Trainer at ER?
James: As a user of the ER system, I realized early on how much more organized I could be at my job and how much it made things easier. I enjoyed teaching my personnel how the system operates and what it could do for them. After attending an on-site training session, I realized the potential to be able to expand that teaching beyond my own department.
ER: In what ways does ER help you to be more organized in your fire service job?
James: ER allows you to have each employee/firefighter’s information at your fingertips. In the fast-paced world of the Fire Service, you don’t always have time to look things up from multiple different locations or programs. Having all the information in one easy-to-get program allows you to minimize the time it takes to plan your schedules for the day.
ER: What are some ways that ER makes things easier?
James: When scheduling your day, simply taking minimal time to review personnel’s needs and requirements allows you to assign tasks and meet requirements as needed. This can be accomplished right from your home screen front page. Training, events, tasks, and inspections that are due are listed there. Tracking personnel’s training certification allows you to work with your department’s training officers to get the classes scheduled for your folks.
ER: What are your favorite features/modules in ER?
James: Working in a department in the National Capital Region, special events were a way of life. ER’s Events Module allowed us to have the capability to track and organize events. I also enjoyed the ease of operation when tracking items from the home page. Every item that needs attention is simply a click away. The large amount of reports allowed my employees the ability to track their accomplishments throughout the year. This made my employees’ lives easier when providing me information during yearly appraisals.
ER: What is your best piece of advice you’d like to share with customers who are new to the ER system?
James: The best advice I could give new users is to take the time to familiarize yourself with all the modules. Break them down and look at each individually. Start from the top down. Look at the global (big) picture of what you want from it then input your data accordingly. Never forget the data you get out is only as good as the data you put in.
My advice for managers or Chief Officers: Use the system to get the information you need about your department. The more you do this, the more you realize the potential of it and the information you can gather right from your desktop. The quality of the reports you can provide your superiors will increase and give you and your department the professionalism you want. The amount of data you record will give you the flexibility to plan for what you and the people you serve need.
On a personal note – aside from his service as a DoD firefighter for the past 29 years, James enjoys hunting, fishing, Pittsburgh sports, and training Retrievers. He and his wife Melinda have four boys – Zachary, Corey, Jordan, and Reece. James says, “My greatest accomplishment in this world is raising my four boys who have gone on to become a doctor, a teacher, and two US Marines.”
Welcome to the ER team, James! We’re proud to have you on board.
If you’re interested in a career at Emergency Reporting, visit our Careers page.