Participating in the Emergency Reporting Community Forum

Hi, I’m Katie, and I’m part of Emergency Reporting’s Customer Support team. I’ve started a series of…
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How The Villages Fire Rescue is Using Emergency Reporting (ER) to Improve Safety in the Community

In a new case study video, The Villages Fire Rescue in Florida, an ER customer since 2017,…
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Automatically Update Hydrant Locations Using GPS Technology

Whether your department needs to map hydrant locations for emergencies or just for routine tracking and maintenance,…
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Still Using Paper Records? Find Out Why You Should Switch to Software ASAP

“Before Emergency Reporting, we were like a typical fire department and using a lot of books and…
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New ER White Paper Explains How to get More Grant Funding

In 2018, the United States Fire Act Grant Program administered by FEMA awarded 700 million dollars of…
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What’s New at ER: Feature Suggestions Platform, eFax, LOSAP Report & More

Hello everyone! I hope this blog finds you and your department well. With 2019 well underway, our…
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Utilizing the Knowledge Base: Katie’s Customer Success Tip of the Month

Hi, I’m Katie, and I’m part of Emergency Reporting’s Customer Support team. I’ve started a series of…
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Have a Feature Suggestion? There’s a Brand-New Home for Sharing it!

Hi, I’m Luke, and I’m a Product Associate here at Emergency Reporting (ER). During my first year…
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Electronically Submit ePCRs from Anywhere

The ability to share patient information electronically with hospitals has become more crucial than ever before. In…
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The Value Of Data For Firefighting & Firefighter Safety

Emergency Reporting (ER) was recently featured in an article on The Big Red Guide. Our Business Development Analyst,…
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Fighting Fire with Data

This past year, the most destructive wildfires in California history burned through more than 1.8 million acres…
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How One Fire Department Reduced Fire Calls by 35% with Their Community Risk Reduction Plan

Thomasville Fire Rescue (TFR), serving the largest city in Thomas County, Georgia, shared some impressive facts in…
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ER Customer Support Member Highlights Top Resource for System Questions

Hi, I’m Katie and I’m part of Emergency Reporting’s Customer Support team. You may have spoken to…
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Case Study: ER Helps Dramatically Lower Arkansas FD ISO Rating

Did you know that switching to Emergency Reporting (ER) can help improve your Fire Department’s ISO rating?…
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Improving Your ISO Score with Records Management Software

Anyone who’s had a successful visit from the Insurance Services Office (ISO) will agree that being well-prepared…
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To the First Responders Who Helped Contain the California Wildland Fires

Thank you. In the midst of this busy holiday season, all of us at Emergency Reporting (ER)…
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