Our Story

Emergency Reporting (ER) is the largest cloud-based Fire records management solution (RMS) in the world. Integrated with EMS for easy, one-report filing of NFIRS and NEMSIS data, ER provides industry-leading solutions that allow Fire & EMS departments to run their entire operations efficiently and effectively, enhancing both firefighter and citizen safety. The company provides the easiest-to-use, most powerful system on the market and migrates over 50 agencies per month from their old RMS to ER’s.

Today, more than 750,000 agency personnel at over 7,000 Fire/Rescue and EMS agencies of all sizes – including more than 170 DoD/military installations worldwide and large entities with self-contained Fire & EMS services like NASA, nuclear power plants, hospitals, and oil refineries – are supported by Emergency Reporting.

Founded in 2003 by Dave Adams and Adrian Mintz, Emergency Reporting was envisaged to streamline reporting for fire (NFIRS) and emergency medical services (EMS), then grew to include complete records management solutions (RMS).  ER’s founders remain involved in the company and are committed to providing the most powerful yet affordable SaaS solutions.

Company-wide our employees have over 525 years of Fire and EMS service. Since the beginning, our founders knew that with simple, easy-to-use, intuitive software solutions, we could help make incident reporting more efficient, help the brass defend agency budgets, and build the case for more funding. We’re proud to say we’ve accomplished this and more, including increased safety for both first responders and the communities they serve.

Mission, Four Pillars and Ecosystem

Our Mission: Our Mission is to empower first responders worldwide with fast and easy-to-use technology that provides the data they need to keep themselves and their communities safe.

Four product pillars support our mission: Compliance, Operations, Relationships, and Data. These four pillars make up the robust Emergency Reporting Fire/EMS platform that supports your entire infrastructure.


Our compliance data collection tools, including NFIRS/NEMSIS, NASF-Irwin, NFPA 1500 and NFPA 1710/1720, are continually updated to ensure you meet all state and federal requirements.


Dedicated to the easy, efficient management of Fire/EMS operations, Emergency Reporting’s operations modules currently include Training, Prevention (Occupancy), Maintenance (Asset Management), and Scheduling/Staffing.


Information sharing and communication within agencies is critical, so Emergency Reporting’s Message Center, Calendar, Events, Mutual Aid Reporting, and Library products provide a real-time flow of data, keeping everyone informed.


Our secure, cloud-hosted data, available in Microsoft AzureGov environment or civilian hosting environment, collects, organizes and protects all of your data, providing you with an easy-to-use solution that gives you easy-to-understand data on the back end. You can report your NFIRS data to the state or federal government with the click of a button or use our comprehensive reports module to track and measure department goals. Whenever possible, you can send one report, not two, saving time and effort.

Emergency Reporting: Four Pillars

Partner Community

While ER offers modules to satisfy most first response agencies, there may be a need to integrate with other systems serving your agency. Our unique ER Ecosystem delivers a smooth integration to many tools and products you already use via powerful API interfaces.

We ensure that your data is successfully migrated from one system to another, making your job easier, with no frustration. Our ecosystem of affiliate and referral partners allows us to provide you with an easy-to-use, one-stop solution.

Six Core Values

1. Industry Integrity

All of our products and services meet or exceed both State and Federal level data requirements. We’ll make sure your department is doing the same.

2. Consistent Innovation

Driven to constantly improve the way we produce and deliver our services to the marketplace, we thrive on producing solutions that are smart, affordable and perform well in the field.

3. Team Appreciation

The core of any business is its team. Ours has more than 525 years of fire service experience and we treat our employees like family.

4. Ongoing Relevance

The key to staying relevant is knowing what customers need. Our customers drive new product development and ongoing improvements via an online feedback system.

5. Fire Service Advocacy

We understand from first-hand experience what the industry needs. Our systems help improve efficiency, effectiveness and safety, for both first responders and citizens.

6. Responsible Stewards

By managing company resources responsibly, we ensure that we’ll be here when you need us.

Integrity: Core Values

Consistent: Core Values

Team: Core Values

Ongoing Relevance: Core Values

Advocacy: Core Values

Stewards: Core Values

The Four Markets We Serve

The Four Markets Emergency Reporting Serves
More than 7,000 agencies globally currently use Emergency Reporting. ER is focused on four markets:
  1. Domestic Fire Service—While Emergency Reporting has primarily offered services to the small and medium-sized civilian agencies, we have expanded to include records management services for large metro departments as well.
  2. Federal Fire Rescue Service—Emergency Reporting specializes in cloud-based records management software solutions. We serve more than 170 DoD/military bases worldwide including the U.S. Marine Corps, Army, Navy, Air Force, and Coast Guard, NASA, DOE, VA, and ARFF.
  3. Commercial—Emergency Reporting provides fire records management services to commercial agencies in the manufacturing, engineering, and technology sectors, such as Lockheed Martin.
  4. Global Market—Emergency Reporting is always expanding globally, offering Fire and EMS records management services to users in five different countries and counting.

Major Milestones:

  • Added nine new NEMSIS 3 state certifications, bringing the total number of NEMSIS 3-certified states to 33 (serving over 1,150 customers) to date
  • Launched ER’s own Rig Checks feature
  • Launched updated Events and Messaging modules
  • Added 14 new NEMSIS 3 state certifications, bringing the total number of NEMSIS 3-certified states to 24, serving over 890 customers and 423,000 PCRs
  • Launched an ePCR Partner Integration with our NFIRS Module
  • Launched  a new app – FuelER – to capture apparatus fuel information
  • Began an opt-in integration with National Fire Data System (NFDS) to collect data related to eliminating loss from fire and other hazards
  • Growth from 63 to 83 employees required larger offices in the Barkley area of Bellingham
  • Launched InspectER as a cross-platform app for Occupancy management and offline inspections. Available in iOS, Android, and Windows
  • PCR product certified as NEMSIS 3.3.4 compliant
  • First annual National Training Academy in Bellingham
  • North Dakota state fire contract won
  • Wyoming state fire contract won
  • PCR product certified NEMSIS 3.4.0 compliant
  • Reached the 110,000 users plateau representing more than 5,000 agencies

Click to display more major milestones

  • Reached 100,000 Facebook followers
  • Released Safety Analytics, helping agencies track safety requirements for personnel.
  • Pennsylvania state fire contract won
  • Added Response Analytics module, assisting agencies with response time requirement analysis
  • First Occupancy App released for iOS and Android
  • Agile development practices adopted
  • Implemented Google Maps as an optional add-on for display of data geographically
  • Certified NEMSIS Gold Compliant for the NEMSIS 2.2.1 standard
  • Added the Calendar Module
  • Created ‘VISION Risk Assessment” from the Rhave software program with the CFAI (now CPSE) to help agencies with hazard assessment
  • Signed an Enterprise contract with the U.S. Marine Corps for worldwide operations
  • Certified NEMSIS Silver Compliant for the NEMSIS 2.2.1 standard
  • Upgraded the EMS components of the Incident module to the NHTSA 2.10 standard
  • Added the Message Center, Events, Payroll module
  • Established Federal sales to work with Department of Defense agencies
  • Added the Roster modules
  • Created a webservices CAD interface to link incidents in real-time
  • Emergency Reporting was founded when the EMS project attracted interest and the idea for a cloud-based large-scale fire and EMS system to collect, analyze, report and manage data was created
  • Implemented the National Fire Incident Reporting System, version 5.0, as the core of the Incident module and later in the year Integrated the National EMS standard into the Incident module, allowing end users the ability to complete a single Fire and EMS report
  • Added Hydrants, Maintenance, Inspections, Training, Reports, and Daybook modules.
  • Geo-mapping consulting work for Skagit EMS by Adrian Mintz led to a web-based project utilizing Dave Adams’ web development company

Senior Leadership

David Nokes

Chief Executive Officer

With more than 25 years of management experience, David has a proven track record of driving results. He joined Emergency Reporting in 2011 and previously served as General Manager, contributing to strong revenue growth and record profits. He studied economics and international trade at the University of Washington, is a graduate of the University of Washington’s Executive Program, and holds two professional designations from the Scrum Alliance.

Bryan Brown

Chief Technology Officer

An entrepreneur and executive with over 20 years of experience leading the development and integration of software technologies, Bryan provides leadership and coordination of all Technology functions at Emergency Reporting. A motivator and effective communicator with strong interpersonal skills, Bryan is adept at building teams, problem solving, and making decisions aligned with strategic objectives. Bryan holds a Bachelor of Arts degree from Whitman College.

Steve Anderson

Chief Financial Officer

A highly engaged executive with demonstrated expertise helping owners, investors, and executive teams grow bottom-line results while building enterprise value. With over 20 years of hands-on experience in finance, accounting and administration, Steve has held key roles, across multiple industries in venture-backed as well as privately and publicly held companies.  Steve has a B.A. in Finance from the University of Puget Sound.

Sue Cenusa

Chief Product Officer

Sue brings over 30 years of software product development to Emergency Reporting. She has global experience in delivering exceptional products to both commercial and non-profit industries. Sue joined Emergency Reporting in 2017 as Product Owner of our Fire and EMS products and has a passion for exceeding customer expectations. She has a B.A. in Computer Science and Business from Indiana University.

Derek Rickard

Chief Data Officer

A business intelligence leader, Derek brings 15 years of experience helping organizations use their data assets to create business value. A collaborative and strengths focused leader, he joined Emergency Reporting first in a consultative capacity, and most recently as a member of the leadership team as Chief Data Officer. In this role, he is responsible for the data analytics, reporting, and quality strategy for customer-facing and enterprise data products. Previously, Derek was principal consultant and founder of Source to Share, LLC. Derek is an industry expert in data and business intelligence solutions and holds a BS in Mathematics from Western Washington University.

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