RMS

Whether you’re currently using paper records or frustrated with your current fire/EMS software, switching to a new records management system (RMS) is a big decision that can have a huge impact on your entire agency. To help you get started with the process, we’ve put together a list of the five things (“The 5 Cs”) […]

Many Emergency Reporting customers initially came to us already having used another records management system (RMS). The typical reason for wanting to ditch their old software is simple: their previous RMS did not meet their expectations, and they wanted to upgrade to an RMS that will. Independence Fire Department in Independence, OH is one such […]

There are many reasons why fire departments may decide it’s time to find a new records management system (e.g., their current RMS is underperforming, their software provider has announced it will soon stop supporting the product they’ve purchased, or maybe they’ve been using old fashioned paper and it’s just not cutting it anymore). But whatever […]

April Newsletter The very latest from Emergency Reporting. In this issue The Newsfeed Vehicle Documentation in Incidents Now Ready Report Updates Onsite Regional Training Academy Coming to Philly Online Training Academy A Word From Our Partners The Newsfeed Welcome to springtime everyone! We’ve been busy reading your feedback, working to create new features that better […]

When you think of the word “brand,” you may think of large corporations like Amazon, Nike, or Microsoft. You might think “brand” and “branding” don’t have much to do with the fire service or fire departments. But even though we’re not selling sneakers or other goods, the fire service is very much a brand. “The […]

You’ve asked for it, and now it’s here! A new feature in the Emergency Reporting Incidents module now allows users to document information on vehicles involved in an incident. This new feature can be useful for things like motor vehicle accident documentation, and in some cases help with reimbursement for responses from insurance companies. Here’s […]

Our March UpdatER customer newsletter highlights the very latest from Emergency Reporting. In case you missed the email, we’ve got all the info for you below: In This Issue   The Newsfeed Introducing the NEW Query Tool (Ad Hoc Reporting) Report Updates Onsite Regional Training Academy Returns! Online Training Academy Other Upcoming Events A Word […]

The Cottleville Fire Protection District in St. Charles County, Missouri purchased Emergency Reporting Fire/EMS reporting and records management software in July of 2019. Assistant Chief/Fire Marshal Ryan Roberts says that ER’s “Feature Suggestions” option was among the many attributes that cemented their decision to purchase ER software. The Feature Suggestions option is located in the Customer Help […]

Unless you’re living in a Wi-Fi-free cave on a remote island, you’ve seen how technology has become an integral part of our lives at home, work, the grocery store, the doctor’s office – pretty much everywhere, you name it. Doctors no longer need to fill out prescriptions on a pad of paper, stores often email […]

Preparing for an upcoming ISO audit can be stressful and time-consuming. But many fire departments have continued success with their ISO audits, without the unnecessary stress. So, what’s the secret? We recently spoke with one of our customers, Fire Chief Reginald Freeman at Hartford Fire Department (ISO Class 1), to get some insight on the […]

If you or someone on your team missed our recent CPSE-sponsored webinar, “DoD & Civilian Perspectives on Data Management for Accreditation Success,” we’ve got you covered. This blog post will give an overview of the key points from this webinar, which offers perspectives on the value of effective data management from the Department of Defense […]

Note: This post is intended for Emergency Reporting (ER) customers. To download and share a PDF version of this article, click here.   With the COVID-19 novel coronavirus spreading exponentially around the world, we acknowledge the need to provide Emergency Reporting users with tools to accurately track and analyze COVID-19. Here’s how you can input data […]

As technology continues to help shape and grow the fire service in ways that many of us couldn’t have imagined even 10 or 15 years ago, it has become imperative that we consider the physical space and data requirements when designing and renovating fire stations. In a recent Firehouse.com article, “Technology Challenges in Your New […]

Hearing the words “administrative training” is enough to make most action-oriented public safety professionals cringe. But the truth is, administrative training can be vital to our success in the fire service and beyond. Anything we can do in this area to develop our management, leadership, and technology skills can help us become better at our […]

Before signing up for Emergency Reporting fire department records management software, many of our customers spent years using paper records and Excel spreadsheets to try to manage their data and incident reports. This outdated method of managing fire department records is cumbersome, inefficient, and ineffective. As a FireRescueMagazine.com article states, “Under the best conditions, paper […]

The third installment of our series on Community Risk reduction (CRR) discusses the importance fire inspections and permits and how tools from Emergency Reporting can help.

We recently welcomed Gordon County Fire-Rescue in Calhoun, GA to the Emergency Reporting (ER) family. Before joining ER a few months ago, Gordon County Fire-Rescue was using FIREHOUSE Software. Theirs is a similar story to many fire departments around the country: After years of using an inadequate and underwhelming Records Management System (RMS), they’ve turned […]

This second installment of our three-part series on Community Risk Reduction (CRR) covers the importance of community education and outreach in your CRR program.