incident reporting

Whether you’re currently using paper records or frustrated with your current fire/EMS software, switching to a new records management system (RMS) is a big decision that can have a huge impact on your entire agency. To help you get started with the process, we’ve put together a list of the five things (“The 5 Cs”) […]

Many Emergency Reporting customers initially came to us already having used another records management system (RMS). The typical reason for wanting to ditch their old software is simple: their previous RMS did not meet their expectations, and they wanted to upgrade to an RMS that will. Independence Fire Department in Independence, OH is one such […]

You’ve asked for it, and now it’s here! A new feature in the Emergency Reporting Incidents module now allows users to document information on vehicles involved in an incident. This new feature can be useful for things like motor vehicle accident documentation, and in some cases help with reimbursement for responses from insurance companies. Here’s […]

It is a beautiful sunny day. It is the kind that makes you really appreciate how good life is. Birds are chirping, there is a perfect light breeze, the smell of barbeque is in the air. Life is good … and just like that, the tones sound and you are off to answer a call […]

Preparing for an upcoming ISO audit can be stressful and time-consuming. But many fire departments have continued success with their ISO audits, without the unnecessary stress. So, what’s the secret? We recently spoke with one of our customers, Fire Chief Reginald Freeman at Hartford Fire Department (ISO Class 1), to get some insight on the […]

If you or someone on your team missed our recent CPSE-sponsored webinar, “DoD & Civilian Perspectives on Data Management for Accreditation Success,” we’ve got you covered. This blog post will give an overview of the key points from this webinar, which offers perspectives on the value of effective data management from the Department of Defense […]

The world is a very different place since we last connected. We know you’re busy taking care of your personnel and communities as we unite as a nation to beat this bug. The leadership here at ER is taking good care of us too…nearly everyone is working remotely and practicing social distancing. But that doesn’t […]

We don’t have to tell you that the fire service and industry has changed dramatically over the years. The types of incidents you respond to are vastly different and more diverse, as well as the technology you use to get your jobs done. Reporting and data have become more in-depth, and compliance standards have gotten stricter. First responders are constantly expected to adapt to new situations and learn new techniques, but sometimes, that’s the best part of the job.

The 2019 Novel Coronavirus, or 2019-nCoV, is a new respiratory virus first identified in Wuhan, Hubei Province, China. While details about the source and spreading of the infection are still being researched, we do know that can be spread person-to-person, and symptoms can include fever, cough, and shortness of breath.

As technology continues to help shape and grow the fire service in ways that many of us couldn’t have imagined even 10 or 15 years ago, it has become imperative that we consider the physical space and data requirements when designing and renovating fire stations. In a recent Firehouse.com article, “Technology Challenges in Your New […]

Ask and you shall receive. Many of our customers have requested a more structured way for learning Emergency Reporting. Sure, we’ve got hundreds of excellent knowledge base articles, webinars and training videos, but you needed them organized in a logical, structured manner. Our team scoured through the entire knowledge base and organized the articles and […]

Written by Tom Louis Post-Incident Analyses (PIA), After Action Reports (AAR), Incident Debriefings, Tailboard Talks: All of these are examples of what every fire department does (or should be doing) after both major and minor incidents. In fact, if your department adheres to NFPA 1500, you are probably aware of the section that addresses the […]