We recently released a case study featuring the King County International Airport – Boeing Field ARFF Unit in Seattle, Wash. As a government agency and airport fire department, King County International Airport – Boeing Field ARFF Unit has unique needs and requirements for its reporting and records management, so they need a secure and comprehensive […]
Hi, I’m Katie, and I’m part of Emergency Reporting’s Customer Support team. I’ve started a series of blog posts to help you, our awesome customers, take advantage of the knowledge and information available about the ER system. If you missed the first two installments, I showed you how to access the online Support Center and […]
In a new case study video, The Villages Fire Rescue in Florida, an ER customer since 2017, explains how using ER has helped keep their community and personnel safer. Chief Edmund Cain sits down with us to discuss their agency’s use of our records management software (RMS) and the key features that they use the most, […]
Whether your department needs to map hydrant locations for emergencies or just for routine tracking and maintenance, the Hydrant Module is a handy tool for first responders. This module features easy monitoring of maintenance records, flow test data, and manufacturer information. It also includes powerful automation in the form of a Bulk Operations tool that makes fast, […]
“Before Emergency Reporting, we were like a typical fire department and using a lot of books and binders. Being able to manage information, do inspections and do inventory – and not have to fill out paperwork that needs to be transcribed – has allowed us to manage much more effectively for the last five years. It’s […]
Hello everyone! I hope this blog finds you and your department well. With 2019 well underway, our team continues to make ER even better. In addition to dozens of fine-tuning adjustments under the hood, below are some highlights to keep you up-to-date and getting the most out of ER. New Feature Request Platform We’ve moved […]
Hi, I’m Luke, and I’m a Product Associate here at Emergency Reporting (ER). During my first year here, I was part of our astounding Customer Support team and I may have spoken to many of you in the past. One of our greatest assets is you, our customers, and your ideas. For years we’ve had a special place for you to send in your ideas on how to make our platform even better.
At Emergency Reporting, we’re proud to provide our services to the 4,400+ volunteer and mostly volunteer departments that use ER. We recently wrote a [case study] focusing on one of our volunteer agency customers, Lower Merion Fire Department in Ardmore, PA, which is comprised of seven volunteer fire companies and a fire prevention/codes enforcement office.