Analytics Tools

When it comes to responding in the fire and EMS service, first responders often work together with their neighboring departments to do their jobs. Why not bring that same teamwork mentality to your records management duties as well? Countywide fire software helps save personnel time spent on redundant paperwork when providing mutual aid by taking […]

Written by Tom Louis Post-Incident Analyses (PIA), After Action Reports (AAR), Incident Debriefings, Tailboard Talks: All of these are examples of what every fire department does (or should be doing) after both major and minor incidents. In fact, if your department adheres to NFPA 1500, you are probably aware of the section that addresses the […]

Fire department data management. Just hearing that phrase can bring excitement and enthusiasm to a fire chief, right? For those rare data ninjas out there, most definitely. For the rest of us, not so much. Let’s face it, none of us joined the fire service to be data managers, but that’s exactly what we become the minute we begin our fire service careers

Written by Tom Louis Summer’s in full swing and it’s getting hot now… both the temps and the latest features of your favorite records management system. Check out what’s new from the home office in Bellingham, Washington. The Big Event (Module) Thank you to everyone who has provided feedback on our beta Events Module. Your […]

We recently released a case study featuring the King County International Airport – Boeing Field ARFF Unit in Seattle, Wash. As a government agency and airport fire department, King County International Airport – Boeing Field ARFF Unit has unique needs and requirements for its reporting and records management, so they need a secure and comprehensive […]

Hi, I’m Katie, and I’m part of Emergency Reporting’s Customer Support team. I’ve started a series of blog posts to help you, our awesome customers, take advantage of the knowledge and information available about the ER system. If you missed the first two installments, I showed you how to access the online Support Center and […]

In a new case study video, The Villages Fire Rescue in Florida, an ER customer since 2017, explains how using ER has helped keep their community and personnel safer. Chief Edmund Cain sits down with us to discuss their agency’s use of our records management software (RMS) and the key features that they use the most, […]

Whether your department needs to map hydrant locations for emergencies or just for routine tracking and maintenance, the Hydrant Module is a handy tool for first responders. This module features easy monitoring of maintenance records, flow test data, and manufacturer information. It also includes powerful automation in the form of a Bulk Operations tool that makes fast, […]

“Before Emergency Reporting, we were like a typical fire department and using a lot of books and binders. Being able to manage information, do inspections and do inventory – and not have to fill out paperwork that needs to be transcribed – has allowed us to manage much more effectively for the last five years. It’s […]

Hello everyone! I hope this blog finds you and your department well. With 2019 well underway, our team continues to make ER even better. In addition to dozens of fine-tuning adjustments under the hood, below are some highlights to keep you up-to-date and getting the most out of ER. New Feature Request Platform We’ve moved […]

Hi, I’m Luke, and I’m a Product Associate here at Emergency Reporting (ER). During my first year here, I was part of our astounding Customer Support team and I may have spoken to many of you in the past. One of our greatest assets is you, our customers, and your ideas. For years we’ve had a special place for you to send in your ideas on how to make our platform even better.

At Emergency Reporting, we’re proud to provide our services to the 4,400+ volunteer and mostly volunteer departments that use ER. We recently wrote a [case study] focusing on one of our volunteer agency customers, Lower Merion Fire Department in Ardmore, PA, which is comprised of seven volunteer fire companies and a fire prevention/codes enforcement office.