2020 has been a challenging year for all of us. As we head into the Christmas season and eagerly await the arrival of 2021, the team at ER is pleased to share this final UpdatER for this year.
Our business intelligence team continues to make enhancements to BI Basic. Here’s just a couple examples that will deploy in early January 2021.
The BI Basic Incidents Percentile report will include some welcome data elements. These include incident timestamps for each unit on the incident:
And two new additions to the data slicers; FDID and Aid Given:
Look for even more exciting updates to BI Basic in 2021. And thanks to everyone that has shared their requests with us. Your input helps make ER even better.
Lastly, thanks to some terrific feedback during our ADAPT 2020 virtual summit, our team added “cost” and “estimated replacement cost” to the Equipment Details tab in Maintenance BI:
A New Custom Report That You May Find Handy
One of our customers in Alabama requested a custom report that will likely prove beneficial for many of you needing to track compliance of response times. Report #1824 – Compliance Time for Apparatus for Shift for Incident Type for Date Range is a handy report to assess unit response times for specific incident types. Here’s the descriptor and sample of the report…. give a run in your account today!
Become Your Agency’s Data MastER
As you contemplate setting new goals for the new year, allow us to humbly recommend becoming your agency’s data expert. A great place to begin is our YouTube channel with over 200 videos to help you learn about the many features in our system. Join nearly 1,700 subscribers currently getting the most out of this helpful channel.
We also highly recommend our comprehensive knowledge base (KB). Before diving into the KB, be sure to download our learning plans that organize the KBAs into a logical, easy to follow format. They can be found in our Customer Success Center.
Alerting Software That’s Easy to Use and Affordable
Integrating Rover Alerting Software with ER can help you keep your community safer by increasing dispatch efficiency, decreasing response times, and putting critical information at your fingertips. Using the Rover App, you can track responders, locate hydrants and hazards, and access thousands of preplans, getting everyone on the same page for smarter engagement.
Here are just a few things Rover can do for your agency:
- Turn-by-turn navigation
- Track each responder & apparatus in real time
- On-the-go responder alerting and status updates
- Access pre-plans, hydrants & map objects in one place
By integrating Rover with ER, data from Rover seamlessly flows into your ER system, creating a new incident report when a call is received and pre-filling apparatus and response time information.
Please note: Rover Integration is not currently available for users of our Ultra Secure product.
Fire Recovery USA – Efficient and Cost-Effective Fire and EMS Billing Solutions
Our partner, Fire Recovery USA, is the leader in Cost Recovery and Billing Services for the Fire and EMS industry. Fire and EMS agencies of any size can utilize Fire Recovery USA’s billing solutions and have that information seamlessly integrate with their Emergency Reporting software. Check out our recent introductory webinar to get an inside look at the software and learn how integrating ER with Fire Recovery USA could benefit your department.
What Can Fire Recovery USA Do for Your Department?
- EMS Transport Billing
- Emergency Incident Cost Recovery
- Inspection/Fire Prevention Billing
- Billing Integration with Streamline Automation Systems for Seamless Inspection Billing
- Access Billing Information 24/7 in Real Time
- Supports All Browsers
- Mobile Access for Submitting Runs
- U.S.-Based with Over 1,300 Customers in 42 States
By integrating Fire Recovery USA with Emergency Reporting, users can enter incident data into the software and have that data pulled automatically into the Recovery Hub Billing Platform for a seamless billing process. Want to know more? Check out our recent introductory webinar.
Please note: Fire Recovery USA is not currently available for users of our Ultra Secure product.
That’s a wrap (with a bow on it!) of our last edition of UpdatER for 2020. On behalf of everyone at Emergency Reporting, we wish you a very merry Christmas, happy holidays, and wonderful start to 2021. Thank you for being part of the ER Family.
Business Development Analyst
About the Author:
Tom Louis currently serves as a Business Development Analyst, Subject Matter Expert, and Key Account Manager for Emergency Reporting. He retired as a battalion chief from the Green Valley Fire District in Arizona in 2013 after serving for 22 years. He has used Emergency Reporting since 2004 and has been part of the Emergency Reporting family since 2011, working with customers throughout the United States and in Canada, South Korea, Japan, Germany, Italy, and Kuwait. He holds two associate degrees and graduated summa cum laude from Arizona State University with a bachelor of applied science degree in Fire Service Management. He believes that in order to tell a fire department’s story, high quality, actionable data in an easily understandable manner is essential for our communities and decision-makers. He is an avid reader of both non-fiction books and technothriller novels, loves classic and modern Mopar muscle cars, and has a soft spot for retired racing greyhounds.