Ask and you shall receive. Many of our customers have requested a more structured way for learning Emergency Reporting. Sure, we’ve got hundreds of excellent knowledge base articles, webinars and training videos, but you needed them organized in a logical, structured manner. Our team scoured through the entire knowledge base and organized the articles and videos into 32 learning plans based on the system modules. Some plans are geared for admins, some for users, and some for both. All of them have been created to provide you and your agency a roadmap for mastery of the Emergency Reporting system.
Here are some key takeaways before you get started:
- The learning plans were created for self-study but can serve as an excellent instructional guide for the classroom environment as well.
- The learning plans are intended to be used electronically since they contain:
- Links to the KBAs
- Checkboxes to manage your progress
- They are perfect for attaching to the Files Tab of Classes or Class Templates in the Training Module.
- If you notice any gaps or errors within the various knowledge base articles contained in these learning plans, please email [email protected]
- Feedback is always welcome!
We highly encourage you to create a category in your ER Library module called “ER Learning Plans” and download them directly into your account for quick access.
Happy learning and thanks for all the great input that made these learning plans happen!
About the Author:
Tom Louis currently serves as a Business Development Analyst, Subject Matter Expert, and Key Account Manager for Emergency Reporting. He retired as a battalion chief from the Green Valley Fire District in Arizona in 2013 after serving for 22 years. He has used Emergency Reporting since 2004 and has been part of the Emergency Reporting family since 2011, working with customers throughout the United States and in Canada, South Korea, Japan, Germany, Italy, and Kuwait. He holds two associate degrees and graduated summa cum laude from Arizona State University with a bachelor of applied science degree in Fire Service Management. He believes that in order to tell a fire department’s story, high quality, actionable data in an easily understandable manner is essential for our communities and decision-makers. He is an avid reader of both non-fiction books and technothriller novels, loves classic and modern Mopar muscle cars, and has a soft spot for retired racing greyhounds.