CFAI accreditation is a process of agency self-assessment. The Commission on Fire Accreditation International (CFAI) provides each agency with the accreditation model, various accreditation publications and trainings, and access to experienced peer assessors. Your agency, however, is responsible for doing the work. Working towards, achieving, and maintaining accreditation will:
- Raise the profile of your agency with your community
- Emphasize your agency’s dedication to excellence to your stakeholders
- Establish an agency-wide culture of continuous improvement
- Assist with communicating your leadership’s philosophies
- Build positive relationships with your labor groups
- Offer independent verification and validation of your agency’s operations
- Provide tangible data and information for your elected officials
Accredited agencies are often described as being community-focused, data-driven, outcome-focused, strategic-minded, well organized, appropriately equipped, and properly staffed and trained.
Accreditation is an international recognition of achievement. It demonstrates to your community that your agency is performing to industry best practices and is holding itself accountable through an external peer review. Accreditation will benefit your agency internally by fostering pride among your members, community leaders, and citizens, and will also benefit you externally through the support of and networking with other accredited agencies.
One of the most challenging aspects of pursing accreditation excellence is mining the data to produce percentile reports. There are many parameters to consider that make this process challenging and time consuming. About 22% of all accredited agencies use Emergency Reporting and with the new percentile report added to BI Basic, it’s even easier and faster to analyze reams of data.
Core Competency 2C.5 in the CPSE Fire and Emergency Services Self-Assessment Manual (FESSAM) requires an agency to identify all response time components using the 90th percentile methodology. The introduction of percentile reports into Emergency Reporting’s business intelligence tool eliminates the need for complex, time-consuming Excel spreadsheets.
The percentile BI report provides agencies flexibility in assessing their agency’s performance by providing numerous data slicers to parse the data as needed. For instance, you can slice down to just structure fires (incident type 111), suppression-capable units only, and adjust your effective response force (ERF) to match your agency’s standard of cover (SOC). The nice thing about these slicers is they allow for quick visualization and ‘what-if’ analysis.
Even if you’re not currently pursuing accreditation, you’re constantly looking for ways to better serve your community. The percentile report in BI BASIC gives all ER customers the ability to analyze their performance and strive to deliver superior service. It’s an outstanding tool to help justify the need for more manning, materials and money. Data drives today’s fire service. Being able to make your case with strong visuals can make the difference between budget success and failure.