At Emergency Reporting, we’re committed to providing an outstanding product and world-class service and support for those working in fire and EMS. To do this, we ensure that our team includes people who understand what your needs are, what your “pain points” are, and what would make your life easier.
Who better to understand this than those who have been in your shoes? Our staff currently includes many active and recently retired firefighters and EMS personnel with over 400 years of combined experience. Before they were Emergency Reporting employees, many of them were Emergency Reporting customers. They fully understand your needs because, like you, they have spent years answering the call for help.
In this post, we’d like to introduce you to three of our star team members, all of whom worked in the fire or EMS service industry for many years and all of whom make our products better for you.
Meet: William Pernett, Emergency Reporting Product Owner
Fire Service Experience: Fire Chief – 28 years
How does your fire and EMS experience benefit Emergency Reporting customers?
“Having extensive fire service experience is beneficial from a product development standpoint in that I’m familiar with the challenges that the modern fire service has with data collection and the need to make data driven decisions. Listening to other fire service leaders (many of which are ER customers) has helped me to react to emerging trends and apply this knowledge to new and existing Emergency Reporting products.”
As someone who has worked in the fire service, what do you like best about the Emergency Reporting product?
“What I like best about the Emergency Reporting product is that it is an all in one platform for both Fire and EMS reporting that provides reliable data for today’s public safety organizations.”
Meet: Tom Louis, Business Development Analyst
Fire Service Experience: Firefighter/Paramedic, Captain and Battalion Chief – 22 years
How does your fire or EMS experience benefit Emergency Reporting customers?
“Having used Emergency Reporting since 2004, I understand the data management needs of the fire and EMS service, from front line firefighters all the way up to the chief. After running thousands of calls during my career, I’ve used ER for documenting most of those incidents and for pulling high level data on my department’s performance. I didn’t get into the fire service profession to be a data manager, but it sure seems like I spent more time in front of a computer than running calls. My twelve years of system experience enables me to help users avoid pitfalls and adopt best practices that help them become their department’s Emergency Reporting experts.”
As someone who has worked in the fire service, what do you like best about the Emergency Reporting product?
“My favorite part of the system is the Training Module. The beauty of the Training Module is that it allows you to document your entire organization’s training and education at a very detailed level. I also like the fact that the entire system is every bit a communications tool as it is a records management solution. You do so much for your community. ER helps you tell your story. Our team is passionate about helping you communicate your value to decision-makers and the people you serve.
“I am also grateful to be part of an organization that truly values customer service. It’s what sets us apart from the competition. There is no better software out there that can help you manage your department. That’s why I’m proud to have been with Emergency Reporting since 2011.”
Check out Tom hosting our new educational webinar series: 20 for 2020. View the schedule of topics coming up here.
Meet: Stewart Smith, Business Analyst
Fire Service Experience: Staff Officer/Firefighter/Paramedic – 20 years
How does your fire or EMS experience benefit Emergency Reporting customers?
“I spent 9 years in operations assigned to one of the busiest ambulances and fire districts in my town. After 9 years, the Fire Chief provided me the opportunity to move to Administration and run the computer systems for the fire department. In the early 90’s we had only been using enhanced 911 CAD for a few years and were still using main frame for reporting. One of the most frustrating things in the fire service is doing all reporting on computers and when I moved to the office, I made it my personal goal to make the whole system as user friendly as possible.”
As someone who has worked in fire and EMS, what do you like best about the Emergency Reporting product?
“The thing I like best about ER is the culture at our company which focuses on doing what is best for firefighters in every way possible. Customer support is a priority to reduce any frustrations by individual users, and designing a web-based application that is easy to use and also meets the needs of the fire administrators is also a top priority.”
Get to know the rest of the Emergency Reporting team by joining our family! Use the button below to request a free trial or check out the video below to see the ER platform in action at Golden Fire Department.
