There are many reasons why fire departments may decide it’s time to find a new records management system (e.g., their current RMS is underperforming, their software provider has announced it will soon stop supporting the product they’ve purchased, or maybe they’ve been using old fashioned paper and it’s just not cutting it anymore). But whatever the reason, the common misconception is that making such a big change will be a painful, difficult, and time-consuming process. We’re here to give you some good news: switching to a new RMS does NOT have to be difficult or stressful.
If you’re thinking about making the switch to Emergency Reporting’s RMS, you’ll be happy to hear that we make the transition easy. Here’s how:
We’ve Got Your Back
During the transition to ER, you’re never alone. We’ll be there for you before, during, and after the process. Think of it as being similar to a relay race, where the baton gets passed between team members (your sales rep, the implementation specialist, the training team, etc.), including you. It’s a team effort, and we all work together to make the process as seamless as possible.
Our mission for new customer onboarding is to help you and your agency get off to a great start with our RMS.
William Butterfield, Deputy/FF/EMS T.O. at King County International Airport – Boeing Field ARFF Unit, described his agency’s experience with making the switch to ER: “The onboarding process was awesome. [Our ER rep] did an excellent job of helping us get off the ground and put us in a position to be successful in our transition. We find the system to be very intuitive, and ER does an excellent job at providing constant user training,” he said.
Little Rock Fire Department has been using ER for about four years, and the Accreditation Manager, Bo Hagar, says that they’re pleased with how smooth the transition was. “We worked with an in-house built RMS for over a decade before making the decision to move to Emergency Reporting,” he said. “Emergency Reporting turned out to be a great decision. The support team worked with us every step of the way to get our data directed into Emergency Reporting, and the Trainers worked on site with all 400+ members of our department to ensure that each person could navigate and use the site efficiently.”
Deputy Fire Chief Byron Sutton of Gordon County Fire-Rescue in Calhoun, GA also had a rave review of both the onboarding and training process. “My sales rep, Michele, has been more than gracious in working with me for quite some time to get our account established with ER,” he said. “When we purchased our account, I worked for a couple of months on the back end exporting our data from our old software and working with ER to import that data. As the administrator of the software for our department, I must say that so far, besides the onboarding personnel who’ve helped me import my data, the training division personnel has been my favorite aspect of ER to this point.”
We Arm You with Resources
One aspect of ER that makes the transition so easy is that we offer our customers a plethora of resources to help them at every stage – including many training videos on our YouTube channel and our live Virtual Thursday webinars.
Here are a couple of examples of videos we offer to help you with the onboarding process and imports:
We also offer an extensive, searchable Knowledge Base where you’ll most likely find the answer you need. In fact, if you’re inside a module and click on the “Help” button, it will take you to the KB article relevant to that module or location you’re in. You won’t have to search through tons of irrelevant information to find what you need.
“I’m pretty computer savvy on my own, but with the ER Support Page, the Virtual Thursday webinars (both live and those recorded) and the Summer Boot Camp Series, I have used these to aid me in understanding the ins and outs of ER and getting my system up and operational,” Chief Sutton said.
We’ve Got Plenty of Experience
We’ve migrated thousands of fire departments from other software systems to Emergency Reporting with staggering ease. Plus, we’re fast. New accounts are running within 24 to 96 hours, depending on the amount of data you have.
Take Painesville City Fire Department in Ohio, for example. They used another RMS for over 13 years but decided to switch to ER after experiencing too many limitations with their old software. Chief Mark Mlachak said some firefighters were initially resistant to the change because the idea of learning how to use new software seemed daunting. But they soon learned that ER makes switching an easy and painless process. Click here to read the Painesville City FD Case Study.
You don’t have to dread the process of switching to a new RMS – especially if it’s one that offers excellent onboarding support and training like ER. Instead of thinking of it as “Doomsday” – think of it as a fresh new start toward more efficient and secure data management and reporting.
If you’d like to read about other departments who have ditched their old software and made the switch to Emergency Reporting, check out some of our case studies and testimonials here. If you’re ready to give Emergency Reporting a test drive, sign up for a no-obligation free trial.