Team Appreciation is something that is highly important in the fire service and it is equally as important in our company. It means working together to achieve more. At our head office in Bellingham, you’ll find that we have a lot of teams working together to do what we do best Fire and Records Management software. It takes teams of software engineers to develop new features. Our marketing team works together to make sure our customers are in the know about new features and how to use them. Our support team relies on each other for knowledge and insight into solving different issues.
Here at Emergency Reporting we consider our users part of our team, too. Our users have the best insight into the fire service and what they actually need the system to do. Here are some ways we include our users as an essential part of the Emergency Reporting team:
1. The Suggest a Feature Forum
This forum was created because we want to create a solution that actually works for fire and EMS workers. The Suggest a Feature forum is a way we can collect your ideas about what improvements should be made in the system to make your lives easier, whether its just alphabetizing a drop down menu or making major improvements to a specific module. Simply submit an idea and vote on your favorite ideas, you can even send your idea around your department to get more votes and make your idea gain more traction. The development team looks at your suggestions and takes into account the highest voted ideas as priorities moving forward.
The best part about this forum is you can actually watch your favorite ideas be developed. Each idea is given a different status and you can stay informed about the progression ideas by opting in to be updated through email. Check out this Knowledge Base article if you want to learn more about how the forum works. The Suggest a Feature Forum is one of the most direct ways for you to join with Emergency Reporting to create the best system possible. We’re excited to hear what you come up with!
2. Beta Testing
This term gets thrown around a lot when it comes to software development, but in the wise words of Inigo Montoya, I do not think that word means what you think it means. Most people think of beta testing as the product right before it gets released, and you’re generally correct. However, the beta product isn’t a complete product that works perfectly. Beta testing is important work many customers have found bugs just by playing around with the new feature and we have been able to fix those issues before the feature is released to everyone else. To all of our beta testers out there, we appreciate you! During a beta test, you will discover bugs, fill out surveys, and get sneak peeks to the almost-complete versions of many new features. Some other bonuses of beta testing are:
- A hands-on way to help build the system
- Being able to give your feedback directly to the Product Development Team
- The ability to see and use features before they are released to the general customer base
Are you ready to be an official Emergency Reporting Beta Tester? Email firstname.lastname@example.org and include which modules you would be interested in testing.
3. Regional Training Conferences
Any team needs the proper training before they perform. Regional Training Conferences (RTCs) happen all over the country every year. We send our system trainers right to your neck of the woods to give you a hands-on opportunity to learn all of what our powerful system has to offer. It also gives you a chance to network with neighboring departments to see their best practices.
RTCs can only happen with the help of host departments. Would you rather meet in a cold conference hall with spotty internet capability, or would you rather meet at a homey fire department with good food and great company? We would choose the latter, too. What are the perks of being a host fire department?
- Send up to 3 people from your department free of cost (and for more than 3 there is a discount offered to you)
- You get to show off your station to other departments
- No travel or hotel costs, training is right in your back yard!
If you would like to host an RTC, email email@example.com
Those are just three of many ways to get involved with Emergency Reporting. We truly strive to build our software from our customer’s requests, and it wouldn’t be possible without you.