Regional Workshops are conducted in state of the art training facilities. Students each have high-speed internet connections to their agency accounts while the instructor is providing live demonstrations, PowerPoint presentations that illustrate best practices for turning data into information that allows agencies to measure their respective level of compliance with laws, rules, regulations, standards that are imposed on emergency services.

Students are also shown how to measure compliance with their own agency objectives.

Online Tutorials can be accessed by users on demand; 24/7. Tutorials are "canned" lessons on a selected topic, selected from a class catalog. Online Lessons can also employ recordings of Virtual Classroom sessions. Go to http://emergencyreporting.acrobat.com/vtlinks/ for a current list of available recordings.

If you have a specific request for training, please complete the Training Request Form and we will contact you for details.

Emergency Reporting has a Computer Aided Dispatch (CAD) link option which links between the system and a department's Dispatch Center. To learn more about the CAD link option, please contact Emergency Reporting, meanwhile the following responses to frequently asked questions may provide useful information:

How does the CAD link work?
ER uses software to query incident data from the CAD system. Received data is transmitted to ER's database and is then displayed in the Incident module. All the crew will need to do is to then finish the call by filling out the fields that were not collected by CAD. Emergency Reporting will attempt to capture up to 72 unique elements from the CAD system, if available.

What does the ER system administrator need to do to?
There is a section in the Administration module, called CAD Settings, with tools available for administrators to monitor and use for the CAD link. See the next page of this document for more information. Administrators may also find it helpful to contact the Dispatch Center regarding data values used in their database.

How is the data from our Dispatch Center recognized in the ER account?
Whenever possible, the CAD link is set up to transfer data directly to the Incident module. String fields, such as narrative, make this easy. When that isn't possible, as is the case with Apparatus, tools are available for ER administrators to map the CAD values to the appropriate ER values. See page 3 of this document for information on mapping values.

The EMS Billing Link is a secure electronic connection in which EMS data for billing purposes is sent between an agency's Emergency Reporting account and the EMS billing solution.

Upon agreement, Emergency Reporting will contact your agency with account access information and review the initial steps to set up the Emergency Reporting account; The agency's EMS billing software representative will also be notified.

Once your initial set-up in the system is complete, you're ready to start entering Incidents. As Incidents are entered and "reviewed" in the system, your agency will control when Incidents are exported to the billing software. To learn more about the specifics of this option, please contact an Emergency Reporting representative.

Data can be converted from an existing fire or EMS software system at a competitive price. This service saves your department time and energy from having to re-enter data into the system. Contact us for more information and a price quote.

Emergency Reporting uses Access and XML for all data exports. Current export options include the following:

Export NFIRS Reports
Emergency Reporting will validate and send your reports to the proper authority, whether it's the State Fire Marshal's office or FEMA. A department representative will receive a digital copy of the email sent to the state.

Export Access Data
The MS Access Data Export feature is designed to allow departments to download their entire account's database to a Microsoft Access (.mdb) file, for the purpose of data storage and/or writing and querying their own reports, beyond the report capability of the system. Emergency Reporting designed this feature as an external option and assumes users have some knowledge of Access or other report-writing program.

Export EMS Data to (Agency) State
Emergency Reporting will export data to the State for reporting purposes. Not all State requirements are meant, please contact Emergency Reporting to see if your state can receive data in the NEMSIS 2.2 dataset standard. Note 52 states and U.S. territories are compliant and/or endorse the dataset standard.

Medical Billing Export
Emergency Reporting uses the NEMSIS standard for XMS file exports, or Ortivus (formally known as Amazon) format.

If you have any questions regarding these services, or others, please contact us or visit our blog.