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Yakima Fire Department - Bob Burton, Captain Sedro Woolley Fire Department - case study using fire/EMS system (pdf)
North Kitsap Fire Rescue - case study with multi-agencies using fire/EMS system (pdf)
"IMy guys used to complain four or five times a week about Fire----- software. Now they never complain."
Anthony Segars, Chief Belmont Fire Department Belmont, South Carolina
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"I'm really happy that we're able to work with this software. These days, I can't see why any department would go any other way. It simplifies everything and allows folks to do their work where it's convenient, not just where a workstation has special software on it. Plus the upgrades... that's great! We don't want to have to spend time to keep the machines up and running with updates, patches, etc. We just want to do our jobs and this is the perfect tool for our world."
Jeff Stover, Assistant Chief Sophia Fire Department
"Emergency Reporting personnel are quick to respond to a customer's questions and use suggestions in developing their software."
Rich Elliot, Deputy Chief
Ellensburg Fire Department
Ellensburg, Washington
"Your program is exactly what we needed." Justin Blossom
"I must say that Emergency Reporting is by far the best in the industry. It meets all the record keeping needs, and was simple to learn and use. The support department is extremely knowledgable, and very prompt. I have never experienced technical support at such a high quality before. Thank you so much for all you do, and keep up the great work."
"Thank you so much for your help. Nothing but excellence from Emergency Reporting... Keep it up." Michael Martinez, Lieutenant San Elizario Fire Rescue
Sandra Dalessandro, Admin Assistant Lynden Fire Department Lynden, Washington "WOW, what a great 2 days in Charleston, just wanted to drop you a note and say thanks for the information and training you provided during the class in Charleston. Through your guidance and suggestions we will definitely improve our use of the program and creep closer to its full potential." Fire Division, Aiken Dept of Public Safety Aiken, South Carolina
"Emergency Reporting has been fantastic. I like the fact it's web-based and you host everything, making it easy to access from anywhere as I did on a recent trip. It's nice not to have to depend on our IT staff for assistance, because they are very busy. I also like the security of knowing that you have multiple back-up systems for the data."
Ken Dubuc, Assistant Chief / Fire Marshal Port Angeles Fire Department Port Angeles, Washington
"Thank you for such a simple system to use, most of our guys could not believe how much simpler this system is compared to any of the systems we have used in the past. The thing I like about it the most is the fact that it is web based and I don't have to try to keep up with updates to the system, or trying to figure out what some of our less computer minded folks did to mess something up that I have to straighten out."
"Thanks! By the way we are very pleased with the Emergency Reporting.com software program." Bill Guindon, Fire Chief "Thank you so much! Its so great having a company that is so prompt!" "We know we made the right choice with Emergency Reporting. The program is easy to use and the updates just keep coming; some of the best is that any of our members can work on the system from any computer with internet access not just from the station. Your people also have been very helpful with questions when we have them and some of the changes we wanted to see are in new updates. Keep up the good work and thank you!!!" Randy Clark, Fire Chief "Thanks for all you guys do to constantly improve the system. It's refreshing to have a reporting software company that actually listens and responds to the needs of its customers!" "We contacted Emergency reporting to explore their internet based reporting system. After just a few weeks of trial reporting and working with representatives from MBI and Emergency Reporting, we were convinced our department was entering into an agreement with two highly trained and professional corporations focused on customer service. The continued support from MBI and Emergency Reporting made this critical change in our operations a pleasurable experience for our department." "One of the hardest things for small departments to get a hold on is documentation. Emergency Reporting enables small departments to produce data and records akin to our larger big city neighbors through a documentation format that is intuitive and easy to use. With Emergency Reporting, I am allowed the flexibility to make sound management decisions and better forecast budgets and operations for the future. Thank you for making my job easier!" Jeff Pricher, Fire Chief / Fire MarshalCascade Locks Fire & EMS Cascade Locks, Oregon "The Emergency Reporting system made a huge difference in our department's reporting. Fire and EMS reports are so easy to do now. The data that I get back is great, and our overall time spent on paper work is greatly reduced." Dean Klinger, Fire Chief
"The Emergency Reporting System has enabled me to accomplish multiple tasks with one function, i.e. one entry of a run allows me to get my billing done, my state reporting done, track my run totals, and track runs each member makes. Our department utilizes the system on a daily basis. I highly recommend Emergency Reporting to departments who wish to make organization a priority next to patient care!" Angela Hall, Paramedic "We have used your site for only a short period of time, yet we are thoroughly pleased with your timely response to questions about the system." On January 1, 2005 the six largest Fire Departments in Yakima County started using Emergency Reporting. This was a result of a two year long search by the Yakima County Fire Chiefs Association to find a records management system that met our varied needs. Emergency reporting was the hands down leader in providing an inexpensive, flexible, and efficient records management system. "Skyline Hospital Ambulance began using emergencyreporting.com for our medical incident reports in April, 2004. We knew we wanted to switch from hand written reports to a computerized system. However, being a small rural based system, we did not have huge reserves sitting around to purchase a system. As the department manager, I have appreciated the willingness of the Emergency Reporting staff to accept and implement recommendations. We have witnessed the program progress and become more refined. I wish to thank Emergency Reporting for helping to move our agency into the 21st century." David Nice, Manager |
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